Status & Recovery

Use this page when the app sends you here from an error state. It explains which routes should still be available and where to go next for access, billing, or support recovery.

Public access points

These routes should stay reachable even when authenticated areas are failing: sign in, sign up, and this status page.

Billing recovery

If billing is inactive, sign in first and use Settings > Billing to reactivate checkout, change plans, or update payment details.

Protected records

Dashboard pages and API routes remain restricted to authenticated therapists. If access fails unexpectedly, retry once and then contact support with any reference code shown.

Recovery actions

Pick the route that matches what you were trying to do when the failure occurred.

Account access

If your session expired or you were redirected after an error, sign back in before retrying protected workflows.

Need assistance?

Include any reference code shown on the error page so support can map your report to server-side logs.